Type-2 Diabetes Assessment Tool
How can public health agencies communicate timely measures of issues such as pandemics and lifestyle diseases like Type-2 Diabetes prevention?
THE PROBLEM
IMPACT
25% increase in traffic to the web app within 3 months, indicating heightened user discovery and interest.
User Research
Focused on 35-45 age group as they are in an opportunistic time in their lives to make behavioural changes for healthier lifestyle habits. Through the survey that we conducted, we investigated :
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Target group lifestyle habits
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Healthcare interactions
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Means of clarifying health terminologies
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Research Approach
Conducted a secondary research, quantitative survey & qualitative user & SME interviews including:
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56+ Articles literature review
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67 Valid survey responses
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16 User and SME interviews
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Thematic coding and
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Descriptive analysis
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User Persona
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Bio: 39 years old John works as a graphic designer in Toronto.
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Goal: Wants to keep track of his health to prevent risks.
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Challenges: Due to long working hours, he neglects his health, and without a family doctor he is overwhelmed with false information on internet related to health
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Findings
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Users had a desire for healthy lifestyle advice, beyond the doctors office
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A need for health education; reading nutrition labels, understanding physical activity
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Expecting existing health resources to be more visible and easily discoverable
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RESEARCH
User #1
Individuals usually attempt seeking their own clarifications on health information
"Online information is not conclusive and sort of contradicts itself and information on google is very scary and stressful."
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User #12
Consistent, longstanding primary care relationships are viewed as a privilege
"I guess haven't really had a family doctor since living with a parent, so I've had to rely on walk-in clinics."
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User #9
Healthcare experiences influence nutrition and exercise tracking formalities
"If doctors themselves would bring up health related topics rather than the patient asking."
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User #13
Family doctors are viewed as a convenience and a hindrance to desired care
"I'll tell my doctor… things I want him to look into."
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INSIGHTS
DATA ANALYSIS
JOURNEY MAP
Bridge the gap between government resources and the public by improving visibility and discoverability
HOW MIGHT WE?
?
KEY FINDINGS
Grounded in the user’s emotional state and comprise the key ingredients of the experience with the product or service
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Clarifies to provide more comprehensive information
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Provides proactive and personalized touchpoints for unique user needs
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Approachable, accessible and reputable, trusted resources
WIREFRAMES
VALIDATION
FINAL SOLUTIONS
An interactive Type-2 Diabetes CanRisk assessment, including educational resources and clinicians nearby, which makes already available resources more discoverable to the users.
CLIENT
Public Health Agency of Canada
TEAM
Alex, Noha, Jay, Myself
DURATION
8 months
MY ROLE
UX Researcher
UX Designer
TOOLS
• Figma
• Balsamiq
• Figjam
BRIEF
Communicating time sensitive measures to different communities and user groups.
MY RESPONSIBILITIES
• User Research
• User Interviews
• Usability Testing
• Data Analysis
• Prototyping
• UI Designing
• Coordinating with Client
• Team Management
Google is the top choice, however, consulting with healthcare professionals came in a close second, indicating the desire of seeking expert advice and guidance.
How do users learn unfamiliar terminologies?
Participants expressed frustrations about lack of resources, support for nutrition education and also the difficulty of identifying hidden ingredients in processed foods.
How often do users review nutrition labels?
Type-2 Diabetes is the most commonly discussed topic with healthcare provider, indicating the public's need for information on this matter.
Topics discussed by users with healthcare provider
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Pharmacy Sweet Spot
A kiosk holding a tab with the latest assessment tool
(in-progress pilot project)
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Emails & Social Media Posts
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To create awareness about the risks of Type-2 diabetes and possibilities of preventing it.
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To encourage people to use assessment tools like CanRisk to keep themselves aware of their health.
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Workplace Kit
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Targeted towards employers to improve health communication for employees.
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Includes same content as email for employees to access CanRisk, support resources and locations of kiosks.
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For managers, inclusion of advice for supporting employees and informative posters for breakrooms.
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Prototype lin
PROTOTYPE
PROTOTYPE
IMPACT
25% increase in traffic to the web app within 3 months, indicating heightened user discovery and interest.
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The information must be hard-hitting.
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Encourage benefits of using health awareness tools
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Make CanRisk visually appealling
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Promote soultion on social media for awareness
Users
Subject Matter Experts
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Clarify to provide more comprehensive information
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Make it accessible using icons, short texts, illustrations
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Facilitate promotions ; awareness campaigns at workplaces
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Placement of solution in public waiting areas ; pharmacy, doctor's offices & hospitals
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Kiosks are expensive; good as pilot project and can be scaled
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Use the entire CanRisk; make it friendly, approachable & understandable