Tracking Students Development in Rural India
CLIENT
Care N Grow
TEAM
UX Designers, Researcher, Project Managers.
DURATION
1 Year
MY ROLE
UX Researcher
UX Designer
TOOLS
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Invision
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UXPin
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Miro
BRIEF
Anganwadi centers are government-run healthcare centers in rural areas of India that provide services for children, including nutrition, healthcare, and education. Traditionally, they have relied on paper records to track the wellness of children.
RESPONSIBILITIES
• User Research
• User Interviews
• Usability Testing
• Data Analysis
• Prototyping
• UI Designing
• Coordinating with Client
• Team Management
Traditional paper records used by Anganwadi centers are inefficient, error-prone, and hard to access in a timely manner.
THE PROBLEM
IMPACT
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Interface Enhancements: Incorporated visual icons or images into the side menu to make navigation more intuitive.
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Training Program Development: Created a structured training program that includes step-by-step guides, interactive tutorials, and hands-on practice sessions.
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Support System: Establishe an ongoing support system with resources such as help desks, FAQs, and periodic refresher courses to ensure teachers continue to feel confident using the app.
RESEARCH
User Research
We created questionnaires to gather information on Anganwadi teachers' current workflow, their current level of comfort and proficiency with technology, and their expectations for a digital system.
Interviewed 26 Anganwadi teachers from 12 centers in rural regions of Andhra Pradesh to understand their pain points and discuss possible solutions
1
User Persona
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Bio: 41 years of Jayalakshmi, with average tech skills with willingness to adapt.
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Responsibilities: Weigh each child monthly and record on growth cards. Organize non-formal pre-school activities for children aged 3-6 years. Plan and organize supplementary nutrition feeding
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Goal: Looking for a way to to efficiently keep track of all records, with less effort and time.
2
FINDINGS
68%
of Anganwadi teachers have limited technology experience and might require intensive training to become proficient in using this app
74%
of them have concerns about how the transition to a digital system will affect their current workflow and responsibilities.
94%
of them felt transitioning to app might save time and effort of keeping track of paper
INSIGHTS
User #7 (Needs Intensive Training)
Expressed concerns about their lack of experience with technology and the need for comprehensive training to effectively use the new app.
"I have never used a smartphone before. How will I learn to use this app?"
1
User #19 (Language Support)
Teachers appreciated the app’s local language support, which made the technology more accessible and user-friendly for non-English speakers.
"I feel more comfortable using the app in our local language. It makes it much easier to understand."
3
User #16 (Workflow Changes)
Apprehensions regarding how the introduction of the app would impact the existing workflow and daily responsibilities of the teachers.
"Will the app make our daily tasks more complicated? I'm worried about how it will affect my routine"
2
User # (Loss of Paper Records)
The reliance on paper-based notes often led to the loss or damage of crucial health data, compromising the ability of Anganwadi teachers to track children's health
"We sometimes lose important health records because papers get misplaced or damaged. This affects our ability to provide proper care."
4
INFORMATION ARCHITECTURE
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EMPATHY MAP
streamline the students health monitoring process for Anganwadi teachers while minimizing disruption to their current workflow
HOW MIGHT WE?
?
IDEATION PHASE
This phase involved extensive brainstorming, sketching, wireframing, and prototype development.
FINAL SOLUTIONS
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Interface Enhancements: Incorporated visual icons or images into the side menu to make navigation more intuitive.
-
Training Program Development: Created a structured training program that includes step-by-step guides, interactive tutorials, and hands-on practice sessions.
-
Support System: Establishe an ongoing support system with resources such as help desks, FAQs, and periodic refresher courses to ensure teachers continue to feel confident using the app.
VALIDATION
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Liked Features: Simple, intuitive, and visually appealing interface. Local language support.
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Requested Improvements: More visual elements for the side menu to minimize the need for reading.
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Additional Requests: Comprehensive training sessions for initial use. Ongoing support and refresher courses. Also mobile app for easy access.
PROTOTYPE
WIREFRAMES
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Language switch option on top right
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Left menu has all important content access
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Dashboard has stats of students details for easy & quick view for teachers to avoid extensive navigation
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This screen has all details of each students such as : progress report, activites, nutrition intake
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Detailed information of each student in form of easy visual ; timeline.